Got Questions. We Have Answers.
Everything you need to know about our coffee, shipping, and subscriptions.
Where is Sola Coffee roasted?
Every bag of Sola Coffee is roasted in Ottawa, Ontario, Canada. We handle the full process in house from sourcing to roasting to packaging and shipping. Nothing is outsourced.
When will my order ship?
We roast and ship every Friday. Orders placed before Thursday at midnight will ship that week. Orders placed after Thursday will ship the following Friday. You will receive a tracking number by email once your order is on its way.
Do you ship across Canada?
Yes. We ship to all provinces across Canada via Canada Post. Shipping costs are calculated at checkout based on your location. Orders over $75 ship free as well as local deliveries in Ottawa.
How fresh is the coffee when it arrives?
Very fresh. We roast to order every week which means your coffee was roasted days before it arrives at your door, not weeks or months ago sitting in a warehouse. Freshness is not a marketing word for us. It is the entire model.
What is single origin coffee?
Single origin means the coffee in your bag comes from one specific country, region, or farm rather than a blend of multiple sources. This lets the natural flavors of that specific origin shine through in the cup. Every Sola Coffee product is a single origin.
What is the difference between your four origins?
Each origin has a completely distinct flavor profile. Ethiopia (Muse) is floral and complex with citrus and jasmine notes. Colombia (Cima) is bright and balanced with caramel and red fruit. Brazil (Ambar) is rich and full bodied with dark chocolate and walnut. Peru (Calma) is smooth and sweet with salted caramel and almond. Try all four and find your favorite.
Do you offer subscriptions?
Yes. You can subscribe to weekly or monthly deliveries and save on every order. Weekly subscribers save 15% and monthly subscribers save 10%. You can pause, skip, or cancel anytime from your customer portal with no fees or penalties.
Can I change or cancel my subscription?
Absolutely. You have full control through your customer portal. You can pause your subscription, skip an upcoming order, swap your origin, or cancel at any time. No questions asked.
Do you accept returns?
We do not accept returns as all products are food items sold sealed for freshness and safety. If your order arrives damaged or there is an error on our end, contact us at hello@solacoffee.ca within 48 hours of delivery and we will make it right immediately.
How should I store my coffee?
Store your bag in a cool, dry place away from direct sunlight. Keep it sealed between uses. Do not store coffee in the fridge or freezer as moisture and temperature changes affect the flavor. For best results consume within 4 weeks of the roast date printed on your bag.